Frequently asked questions.
Every section is a deck of short video walkthroughs — hover a deck to fan it open, click to step inside. Straight answers on pricing, financing, and your data below.
FAQs
Straight answers on financing, the agent, and your data.
Data from any accounts you connect — bank accounts (via Plaid), QuickBooks, Shopify, and your synced email. Plus documents you upload and your Spring financing history. All data is encrypted and only used in the context of your account.
We verify the invoice with your retailer or distributor, advance 80–99% of the invoice amount within 24 hours, and reconcile the balance once your customer pays.
Yes — with your approval. The agent drafts outreach to retail buyers, investors, or your own team and shows you the draft before sending. You can review, edit, or skip any message.
The platform subscription covers intelligence, cash forecasting, retail outreach, and the agent itself. Invoice and PO financing is priced per advance and shown to you before you accept.
You're billed immediately and get full platform access. The agent walks you through connecting your bank, accounting, and commerce accounts so it can start producing intelligence in minutes.
Yes — monthly plans can be cancelled directly from your billing settings, no calls required. Annual plans run for the full 12 months.
Email support@spring.ai or call (973) 318-1716. Our team typically responds within an hour during business hours.